FastDomain Web Hosting Help

Welcome to SiteLock - An Introduction to Your SiteLock Account

This article is intended for customers who already have a SiteLock account. If you still don't have SiteLock, use the following link to learn how to signup so you can enjoy the benefits:

Jump to a Specific SiteLock Feature
  • Navigation Menu
  • Navigating Your Dashboard

    Logging In

    To log in to your SiteLock Account:

    1. Open My Sites, then click on the Security tab.
    2. Click on the SiteLock icon to launch into the SiteLock Dashboard.


    Once you are logged in, the top red bar serves as your navigation menu for the site. The following sections will give you a brief overview of the six links at the top.

    Dashboard

    The dashboard is a centralized location for checking on the status of your domains and managing your SiteLock account. This is the page you first see when you log in, and you will use it the most.

    Sites

    This page will show you a list of websites that SiteLock is actively monitoring. You can also view the status of these domains as well as add new ones to your account.

    Users

    This page will show you a list of users that you have created along with their login email and role. If you have not created any users will just see one user with the role of the owner; this is you. You can add and remove users which gives them limited access to view the dashboard and open support tickets with SiteLock.

    TIP: Creating a user for a web designer or any other third party monitoring your sites can be very useful so that they can access the Trust Seal for installation or keep up with any possible vulnerabilities of the site. Anyone with the role of User will not have access to add or remove any users, domains, or features; it will only allow them to view the dashboard, acquire the Trust Seal, and open support tickets.

    Settings

    This page will allow you to change the security, email subscription, scan, and SiteLock SMART settings.

    For more information about what SiteLock SMART is, please visit this article by SiteLock: The Ins & Outs of SiteLock SMART: Part I

    Account

    The Accounts page allows you to update account information for your company and billing.

    Support

    The Support pages allow you to submit a ticket directly to SiteLock. Use this to ask any questions or report an issue to them.


    The following sections will give you a brief overview of the five basic features of your dashboard.

    Verification Status

    The top section of your dashboard shows the account name and the verification statuses of your domain, phone number, and address.
    The verification status of any of these three items will be indicated with either a caution sign, meaning that the item is still not verified, and a checkmark, meaning verification for this item is complete.
    Verifying this information will allow SiteLock to ensure the best possible security of your account. The article Verifying Domain and Account Information will walk you through verifying your domain and information.
    Note: If you have multiple domains protected by SiteLock, use the domain dropdown box in the upper right corner of your account page to change the domain you are working with.

    Security Scan Summary

    The Security Scan Summary will provide you with a quick and easy rundown on your recent scans and their results. This will allow you to quickly see what has been done and pinpoint any issues with ease.

    Trusted Seal Graph

    The graph below the scan summary will provide you with a quick and easy rundown on how your seal is actually affecting your site's visitors. The more people who see your Trusted Seal will be directly related to the number of people who feel secure visiting your site. Over 70% of online customers look for a security seal before providing data to a website.

    Messages and Alerts

    The Message and Alerts section will display alerts and statuses for scans that have been performed. If you have your Email Subscription alerts turned on in the Settings, then you will have already received all these alerts conveniently to your email.

    Trusted Seal Code

    This last section is where you can get the code of your Trusted Seal to display on your page. You can use the drop-down menus to change the language, size, and color of the seal. Once you have the preferred seal selected, click Save and then copy and paste the code into the footer of your website.
    If you are having trouble, here are detailed instructions on how to install and use the Trusted Seal: SiteLock Trust Seal.
    For more information on contacting SiteLock directly, please see our article on SiteLock Support.



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