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FastDomain Web Hosting Help
Account Validation
FastDomain provides 24/7 support. While we are always happy to assist our customers, we take security very seriously. As such, you will need to validate any account that you would like help with prior to any account access or troubleshooting. This article will outline the validation options available and explain how to find each.
Password Validation
The Main, Billing, and Hosting password may be used for validation. This article will go over how to reset the password for your various systems and services if you forget.
Token Validation
Validation tokens are an easy-to-use, secure way to validate that you're an authorized user on the account when you contact one of our support teams for assistance.
PIN Validation
The PIN is an optional form of validation equal in authority to the main password with few exceptions.
Recommended Help Content
Validation tokens are an easy way to validate you're an authorized user.
The Support PIN can be used to validate legacy customer accounts.
Please have your account name, domain name, and primary email address handy when contacting support so we can assist you quickly. Need help? This article will explain how to prepare for and contact support.
Related Help Content
This article will explain how and when to contact SiteLock for support.
Two-factor authentication is ideal for anyone looking to increase their account security.
What can I do to increase my Site Security while hosting with FastDomain?
CSF is a firewall for VPS and Dedicated servers. CSF is not installed as part of our default images on VPS or Dedicated servers. This article describes how to install it yourself or request support do so.
This article will explain the benefits of SiteLock for small businesses.
When you purchase a theme subscription you get access to Seller Support, the Theme Seller’s support forum. From there you can contact the theme developer for help with general theme-related issues.
Glance is a screen sharing application tool that will allow support agents to view your screen in real-time so that we can better direct your actions to resolve complex issues.
Occasionally SSL Certificates are reissued and this causes email clients to prompt users to take action after the certificate is changed.
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