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FastDomain Web Hosting Help

How To Cancel My Hosting Account

Overview

Within your account, you can manage renewal settings; however, cancellation options are limited. This article covers what you need to know about canceling your hosting account and how to receive your refund.

Canceling Your Hosting Account Now

Your hosting account with FastDomain can be canceled for the first 30 days for a full refund. To cancel your hosting account, please contact us by phone at 888-210-3278. Before you contact us, please ensure the following:

  • You know the last four characters of your FastDomain main password.
  • The email address listed in the Profile section of your account is current.

If you've forgotten your password, just click Forgot Password on the login screen and we'll send you an email with a link so you can update it.

Before requesting cancellation, we ask that you log in to your FastDomain Control Panel and confirm the following:

  • Confirm that you have all necessary backups of your emails, files, and databases, and that the Renewals Department can proceed with canceling and deleting all emails, files, and databases associated with your account from our servers.
  • Confirm that you understand DNS Zone changes will no longer be available, and to receive those services you will need to point your name servers to another provider or renew your hosting.
  • Confirm that you understand canceling your hosting account will delete all websites and website files for all domains on your account.

Canceling Your Hosting Account at the End of the Current Term

Legacy
  1. Login to your FastDomain Control Panel.
  2. Click the Account tab.
  3. Click the renew sub-tab.
  4. Select the Do Not Renew radio button, then click continue.
Rock
  1. Login to your FastDomain Control Panel.
  2. Click the account icon in the top right-hand corner, then click Products from the drop-down.
  3. Click the Renew button next to your Hosting account.
  4. Choose Do Not Renew from the renewal options presented.
  5. Select a reason for cancellation (optional) to provide feedback, then click the Continue button.

Your account will be canceled on the expiration date.

Refund By Credit Card

FastDomain automatically processes all refunds on or by the next business day after the hosting account has been canceled. It is then up to your financial institution to process the refund and return it to you. It can take up to 10 business days for the refund to show in your account. If it has been more than 10 business days and you still have not received your refund, please contact your financial institution as they may have the funds on hold for you.

FastDomain is required to send all refunds to the financial account the funds were charged from. In the event that you have closed a credit card or other financial account, we are still required to make an attempt to refund that account. When the financial institution receives the funds, it will be up to them to decide what to do with the funds. Generally, they will do one of the following:

  1. If you still have an account with them, but have a new credit card number, they will forward the refund to your open account.
  2. They will place a hold on the funds and wait for you to contact them about processing the refund.
  3. They will reject the refund and return the funds to FastDomain, at which point we will issue a refund by check.

Refunds issued by check will be mailed to the contact address we have on file. Please make sure the address is up to date. Also note that refunds issued by check may take 2-3 weeks to arrive.

Refund by PayPal

Refunds issued via PayPal will be issued to the PayPal account used to make the purchase and usually arrive within 24 hours.



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